BN
Balindile N
1 reviews | Active since Dec 2018
26 Sept 2023, 11:52
Unhappy service
Hello I had a very disappointing holiday at Dolphin view Cabanas . I've booked the weekend of 7,8,9 December 2018. On Saturday 8th there was a power cut off from 7hoo till the following day the 9nth the electricity power came back at 6.06 . The whole day we did not have electricity, the food we bought was spoiled. Were at the dark and what was annoying the resort next to us had lights it was only Dolphin View and there were no attempts what so ever to make feel they cared that there we were in the dark
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The Holiday Club's replyOfficial
26 Sept 2023, 14:45Dear Balindile
Thank you for taking the time to leave us a review. We are truly sorry to learn that your holiday was dampened by this unfortunate incident with the electricity.
Your feedback is invaluable to us, and we deeply regret if the resort fell short of your expectations.
The power outage that occurred during your stay was indeed an unexpected event, and we understand how frustrating it must have been. We can however assure you that our on-site team attended to the matter to the best of their ability, trying as far as possible to have the matter resolved as quickly as they could.
Rest assured, this is not reflective of our usual service standards, especially as we understand the importance of a seamless and enjoyable holiday. We have since implemented measures to prevent such situations from occurring again in the future, including improving our communication protocols during emergencies and investing in backup power solutions.
Thank you for bringing this matter to our attention, and we hope to have the privilege of serving you again in the near future.
Kind Regards
The Holiday Club
Thank you for taking the time to leave us a review. We are truly sorry to learn that your holiday was dampened by this unfortunate incident with the electricity.
Your feedback is invaluable to us, and we deeply regret if the resort fell short of your expectations.
The power outage that occurred during your stay was indeed an unexpected event, and we understand how frustrating it must have been. We can however assure you that our on-site team attended to the matter to the best of their ability, trying as far as possible to have the matter resolved as quickly as they could.
Rest assured, this is not reflective of our usual service standards, especially as we understand the importance of a seamless and enjoyable holiday. We have since implemented measures to prevent such situations from occurring again in the future, including improving our communication protocols during emergencies and investing in backup power solutions.
Thank you for bringing this matter to our attention, and we hope to have the privilege of serving you again in the near future.
Kind Regards
The Holiday Club
The Holiday Club's reply26 Sept 2023, 14:45
Official
Dear Balindile
Thank you for taking the time to leave us a review. We are truly sorry to learn that your holiday was dampened by this unfortunate incident with the electricity.
Your feedback is invaluable to us, and we deeply regret if the resort fell short of your expectations.
The power outage that occurred during your stay was indeed an unexpected event, and we understand how frustrating it must have been. We can however assure you that our on-site team attended to the matter to the best of their ability, trying as far as possible to have the matter resolved as quickly as they could.
Rest assured, this is not reflective of our usual service standards, especially as we understand the importance of a seamless and enjoyable holiday. We have since implemented measures to prevent such situations from occurring again in the future, including improving our communication protocols during emergencies and investing in backup power solutions.
Thank you for bringing this matter to our attention, and we hope to have the privilege of serving you again in the near future.
Kind Regards
The Holiday Club
Thank you for taking the time to leave us a review. We are truly sorry to learn that your holiday was dampened by this unfortunate incident with the electricity.
Your feedback is invaluable to us, and we deeply regret if the resort fell short of your expectations.
The power outage that occurred during your stay was indeed an unexpected event, and we understand how frustrating it must have been. We can however assure you that our on-site team attended to the matter to the best of their ability, trying as far as possible to have the matter resolved as quickly as they could.
Rest assured, this is not reflective of our usual service standards, especially as we understand the importance of a seamless and enjoyable holiday. We have since implemented measures to prevent such situations from occurring again in the future, including improving our communication protocols during emergencies and investing in backup power solutions.
Thank you for bringing this matter to our attention, and we hope to have the privilege of serving you again in the near future.
Kind Regards
The Holiday Club