********* service from the Holiday club

I called member services yesterday 19 April to find out about the situation in Illovo as I have a booking there for a week from this weekend. I was told that there is no effect at the resort from the flooding. I then called the resort and spoke to Daphney there who told me they do not have water and she could not tell me when the water would be restored. I then called member services again and spoke to Xolisa. I wanted to know what to do as I cannot go on holiday for a week to a resort that does not have clean running water. She said the person she had to talk to was in a meeting and that she would call me back. This was at 09h25. At 15h12 I called again. This time the lady I spoke to put me through to reservations where I spoke to a gentleman, I did not get his name. I explained the whole story again for the third time. He said he had to speak to his supervisor who was busy on another call so he would call me back. Well I am still waiting for that call too. I then sent a mail with my concerns. So a guy calls me to say that the resort has a jojo tank and that management says that if I cancel then I forfeit according to the cancellation policy. I told the guy how I felt in no uncertain terms and told him to get a manager to call me. Still waiting for this call too. I feel like I should withhold the monthly levy until someone either calls me that can take the correct decision.