********* Holiday Club

We very disappoint in the service received from Agent Hafza.we made a booking for weekend of 13 to 15 November 2020 at the Hazyview Cabanas.Hafza fat told us that we must pay a key deposit of 10k.A day later she informed us that we must pay the full amount of R18600 In order to book the 13 rooms needed.We paid in full within 48 hours this was in early September and sent the proof of payment the email address sent to us by Hafza.We did not receive any feedback from her.Every time we called to speak to her,we were given excuse she busy on a call,then she was not in. 2 days ago we were informed that our booking was not honoured.this again was only after we called Holiday club. This is very ********* on behalf of holiday club who are not taking any responsibilities All they saying is that they will refund our money next week.Holiday club has our money for more than a month now.