1 reviews | Active since Jan 2016
Unaible to get clarity on the cancellation of cont
From 9-16 December myself and my husband were on holiday in Umhlanga where we were approached by agents from a company called Investage45. We were told by an agent that if we listen to a presentation of 45min we are guaranteed a holiday in Thailand or Bali. We went and listened.The agent (Waine) made it sound so wonderful and I signed the contract. Happy with our purchase we went on with our carefree holiday until my husband read through the contract and realized that we were told was not what was in our contract. Extra points, immediate usage of points etc... The agent made me sign a page of notice of representation that wasn't explained. We missed the cool-off period (which wasn't explained), but all efforts to cancel the agreement with The Holiday Club were in vain. We are just told that the matter is enjoying attention.<br> <br> After realizing the misrepresentation we did not pay the deposit as indicated in the contract (by the advise of a Holiday Club Consultant and for which no due date is stated.). According to the contract non-payment of deposit within 120 days would implicate the non-acceptance of the offer to purchase.<br> <br> Can we please get clarity!? We don't want your product.
Thank you for bringing the matter to our attention.
Please accept our apologies for the delay. Investage 45 was closed for the festive season hence the delay. We will provide feedback to you as soon as possible.
We take pride in ensuring our customer's satisfaction and would like to thank you for your patience.
Warm regards
Member Services Team
Thank you for bringing the matter to our attention.
Please accept our apologies for the delay. Investage 45 was closed for the festive season hence the delay. We will provide feedback to you as soon as possible.
We take pride in ensuring our customer's satisfaction and would like to thank you for your patience.
Warm regards
Member Services Team
