SM
Sal M
1 reviews | Active since Mar 2009
15 Sept 2022, 15:56
Unable to cancel - shockingly poor service
I have sent 2 x cancellation emails to all Email addresses on your site as well as that of the Beekman Group - absolutely no response at all
Please be advised, that membership PLPT74838 is hereby cancelled.
All payments have been stopped
Helpful (0)
Replies (1)0
Replies (1)
The Holiday Club's replyOfficial
15 Sept 2022, 16:43Dear Sal
Thank you for your comments and for taking the time to chat with our consultant this afternoon.
We sincerely apologise for the delay in response you have experienced. Kindly note that as September is one of our busiest periods, we have very high volumes of incoming queries on a daily basis.
We can confirm that your request has been escalated and that our dedicated consultant is in further communication with you regarding the matter.
Thank you for affording us the opportunity to swiftly assist you. Your ticket reference number is ***.
Kind Regards
The Holiday Club
The Holiday Club's reply15 Sept 2022, 16:43
Official
Dear Sal
Thank you for your comments and for taking the time to chat with our consultant this afternoon.
We sincerely apologise for the delay in response you have experienced. Kindly note that as September is one of our busiest periods, we have very high volumes of incoming queries on a daily basis.
We can confirm that your request has been escalated and that our dedicated consultant is in further communication with you regarding the matter.
Thank you for affording us the opportunity to swiftly assist you. Your ticket reference number is ***.
Kind Regards
The Holiday Club