KV
Kobus V

1 reviews | Active since Feb 2014

20 Feb 2017, 09:08

Trying to get rid of points purchased

<p>Annual levies outprice accomodation fees by huge margains. Trying to sell the points, no luck. Even trying to give them away.</p>

0
Replies (2)
The Holiday Club
The Holiday Club's reply20 Feb 2017, 10:25
Official

Thank you for bringing your concerns to our attention.

Our mission at The Holiday Club has always been to provide quality accommodation with exceptional service to all our members.

It must be appreciated that with the escalating cost of living overall, increases in the Membership and Reservation fees are unavoidable in order to maintain the resort and service excellence standards to which you have grown accustomed to.

Should a member need to dispose of their Points, we will provide them with the contact details of reputable Resale companies. Please bear in mind that all resales take place on the principle of a "willing seller willing buyer" and the resale price is determined by the aforementioned. Members can also sell their Points privately should they wish to do so. The member can then determine the selling price. Our Transfers department will facilitate the transfer process.

Members also have the option of cancelling the membership by submitting a written request to do so. However, you cannot sell and cancel at the same time.

A Consultant will contact you to assist further.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply20 Feb 2017, 12:30
Official

Hello Kobus,

We confirm that one of our Member Services Consultants have contacted you to assist you with information regarding the cancellation of your membership.

Should you require any further assistance don't hesitate to contact us.

Warm Regards

The Holiday Club