Transfer Department

<p>It amazes me that when you phone up THC and request to cancel your membership, then they tell you "Not a problem send us an email giving us the reason why you would like to cancel, and your request will take 21 working days to process". <br />After MORE THAN 21 DAYS.... I receive a email telling me that for the THC to cancel membership you will need to fill in an Ackonwledgement of Surrender and Share Transfer form (CM42) that has to be signed in BLACK IN and the ORIGINAL DOCUMENT must reach them within 30 days and it will take them 2 MONTHS to proceed.<br /><br />FUNNY how they don't tell you this when you cancel and heaven forbid your cancellation doesn't reach them before the new annual fees are due.. because YOU WILL be liable for it.<br /><br />AND... don't forget they need your Income Tax Number now as well.... seriously... COMMUNICATION is PATHETIC within the THC....</p> <p>I will NOT transfer my points back to THC... you want them... buy them back, if you don't want to... then cancel my membership and my "points" falls away... I paid for them they are mine and I REFUSE to just give them back to you, so that you can re-sell them to unexpecting suckers out there...</p> <p>You try phoning them... with NO ANSWER... they say leave a message and you get cut off... Pathetic serves.</p>