1 reviews | Active since Jun 2013
Total company incompetence
Getting refunds paid back to me is worse than pulling teeth! I inherited points which I chose to turn down as my family and I are emigrating. The attorneys handling the estate paid over two sets of transfer costs to the Holiday Club. When I informed them I was not interested they only refunded me one payment. Trying to get the other payment out of them is proving to be a futile exercise. First they could not locate the payment, which was done on the same day as the payment refunded to me. Then they ask me to provide proof of payment which was done by the attorneys and not myself and finally ask me to complete refund forms knowing full well that this is an estate payment and the attorneys handle the payments. Total incomepetance on their part. Needless to say I am still waiting for a pityful amount of R1699.
Good day Patrizia,
Thank you for your post.
According to our records, an email was sent to the Executor handling the Estate yesterday afternoon. The Executor is required to sign the refund letter and return same together with proof of the bank account that the refund is to be processed into.
We have not yet received the signed refund letter and the proof of the bank account from the Executor. We are not able to process the refund until such time as we are in receipt of same.
May we suggest that you follow up with the Executor in this regard.
Regards,
The Holiday Club
Good day Patrizia,
Thank you for your post.
According to our records, an email was sent to the Executor handling the Estate yesterday afternoon. The Executor is required to sign the refund letter and return same together with proof of the bank account that the refund is to be processed into.
We have not yet received the signed refund letter and the proof of the bank account from the Executor. We are not able to process the refund until such time as we are in receipt of same.
May we suggest that you follow up with the Executor in this regard.
Regards,
The Holiday Club
Good day Patrizia,
Thank you for your post.
Please bear in mind that the transfer fee and the activation fee were paid to two different entities. These two entities have separate bank accounts.
Our Transfer department was advised on 12/1/ 2018, by the Executor of the Estate, that you will no longer take ownership of the Points portfolio and wishes to cancel the transaction. The Transfer department provided the Executor of the Estate with the necessary refund letter as far as the Transfer fee was concerned. You were copied on this mail. The mailed returned to them contained your bank details. Our Transfer department was able to refund the transfer fee on 31/1/2018, but they were unable to refund the activation fee as this amount was paid to a different bank account. In an effort to assist you with the refund of the same, they requested proof of payment of the same. The ledger that you originally provided did not contain any dates of payment or a reference number - making the tracing of the amount difficult.
We confirm that we received the proof of payment of the activation fee and that the amount was traced. A refund letter was emailed on 22/1/2018 to the Executor. You were copied on this email as well. We can confirm that the refund took place today and should reflect in your bank account shortly. We emailed proof of the refund to you as well for your records.
We trust the matter has now been resolved.
Kind regards
The Holiday Club
Good day Patrizia,
Thank you for your post.
Please bear in mind that the transfer fee and the activation fee were paid to two different entities. These two entities have separate bank accounts.
Our Transfer department was advised on 12/1/ 2018, by the Executor of the Estate, that you will no longer take ownership of the Points portfolio and wishes to cancel the transaction. The Transfer department provided the Executor of the Estate with the necessary refund letter as far as the Transfer fee was concerned. You were copied on this mail. The mailed returned to them contained your bank details. Our Transfer department was able to refund the transfer fee on 31/1/2018, but they were unable to refund the activation fee as this amount was paid to a different bank account. In an effort to assist you with the refund of the same, they requested proof of payment of the same. The ledger that you originally provided did not contain any dates of payment or a reference number - making the tracing of the amount difficult.
We confirm that we received the proof of payment of the activation fee and that the amount was traced. A refund letter was emailed on 22/1/2018 to the Executor. You were copied on this email as well. We can confirm that the refund took place today and should reflect in your bank account shortly. We emailed proof of the refund to you as well for your records.
We trust the matter has now been resolved.
Kind regards
The Holiday Club