took our money

In February 2015 Lucas from the holiday club came to our house. we told him he must book a holiday for us in December 2015 he told us we must pay R3342 for extra points and we did that. in march 2015 we gave him R1671 and in may 2015 we gave him R1671. WAITING FOR LUCAS TO TELL US OUR HOLIDAY IS BOOKED JUST TO FIND OUT HE IS NOT WORKING FOR COMPANY ANYMORE. THEN WE TALKED TO ESTER ENGELBRECHT VIA EMAIL. SHE SEND JABULANI DUMA IN JULY 2015 TO OUR HOUSE JUST TO FIND OUT THAT THE MONEY WE GAVE LUCAS WAS NEVER PAID IN AND THE WE STILL NEED TO PAY R2600 IF WE WANT THE EXTRA POINTS LUCAS TOLD US ABOUT. SINCE THEN NO ONE HAS COME BACK TO US THEY TOLD US TO MAKE OUR OWN RESERVATIONS. SO WHY DO YOU NEED TO MAKE YOUR OWN RESERVATION WHEN YOU ARE A MEMBER OF THE HOLIDAY CLUB, ESTER TELLS YOU SHE WILL GIVE YOU FEED BACK WITHIN 48 HOURS BUT THEN YOU WAIT FOR 5 DAYS FOR FEEDBACK WHICH IS UNACCEPTABLE.