This business does not care about clients

<p>I laid a Hello Peter complaint on Friday 20 January 2017 with regards to bad service received at Touchdown Group from Ansia Joles and Lindy Veldman. I was contacted by Bongi on Friday, she assured me there will be an investigation and she will contact me Monday 23 January 2017 after 10 oclock as she will be in office at that time, she will then give me feedback. It is now Wednesday 25 January 2017. I think Bongi just phoned me to passify me, not caring about the follow up or the investiagtion as customers are not a priority, as up to now I have not received a call from her. I am extremely unhappy with this service, as with this company does not matter what devision it is, the customer must do follow up on their responsibility. I would like to get a refund on the money I paid as there us no service with this club, and the customer care also just make the correct noises to the customers and hope that the situation dies a silent death, I WILL NOT pay my levies this year until this situation is resolved as the sales pitch versus the service of THIS busniess is not the same, maybe once Holiday Club has to follow up with me about payment they will then resolve this situation, from the complaint with Ansia Joles and Lindy Velmdan up to the customer care departmetn. I hope prospective customers read this, as this is a clear indication of service delivery. </p>