MB
Michael B
1 reviews | Active since Jun 2020
21 Mar 2025, 15:27
The No-Holiday Club
On 13 March The Holiday Club accepts and confirms a booking. On 19 March I receive an email, not a phone call to tell me in person, an email, to say the booking has been cancelled. How is that for customer service. The Holiday Club has zero respect for its members and has zero regard for customer service. Who wants to buy my points? I think it is time to leave this *********** company. They are also ignoring my FB Messenger message. No response from them on email as well
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The Holiday Club's replyOfficial
24 Mar 2025, 14:47Dear Michael
We note your comments and are truly sorry for any inconvenience that was caused to you. Since your review, we confirm having reached out to you directly to explain the circumstances of this matter and to offer assistance. Thank you for sharing your concerns with us, and we look forward to more positive interactions in the future.
Kind Regards
The Holiday Club
We note your comments and are truly sorry for any inconvenience that was caused to you. Since your review, we confirm having reached out to you directly to explain the circumstances of this matter and to offer assistance. Thank you for sharing your concerns with us, and we look forward to more positive interactions in the future.
Kind Regards
The Holiday Club
The Holiday Club's reply24 Mar 2025, 14:47
Official
Dear Michael
We note your comments and are truly sorry for any inconvenience that was caused to you. Since your review, we confirm having reached out to you directly to explain the circumstances of this matter and to offer assistance. Thank you for sharing your concerns with us, and we look forward to more positive interactions in the future.
Kind Regards
The Holiday Club
We note your comments and are truly sorry for any inconvenience that was caused to you. Since your review, we confirm having reached out to you directly to explain the circumstances of this matter and to offer assistance. Thank you for sharing your concerns with us, and we look forward to more positive interactions in the future.
Kind Regards
The Holiday Club