VS
VINCENT S

1 reviews | Active since Jan 2012

10 Aug 2018, 13:36

The Hopeless Club (THC)

The Hopeless Club (THC) I notice a number of references in the comments elsewhere relating to cancellation of the Agreement in terms of the Consumer Protection Act. I paid a cancellation fee as requested by THC during July this year. Although they do reflect the amount paid in the latest correspondence received, a further amount has been added which they claim is now due. I have emailed (on several occasions) proof of payment together with the letter (dated 30 June 2018), I received from them stating the following: “Your cancellation fee is R4400-00 and is due and payable within 30 days from date of this letter” The aforesaid payment was made 9 July 2018, well within the 30 day period. So now I received a letter from them claiming a further R3890.01. As mentioned before I have emailed several times as well as completed work orders on the THC webpage but they have all been blatantly and purposefully ignored. This morning I received an SMS to call a certain ‘Smah’ to discuss the annual fee. Quite frankly Smah can call me as I have nothing further to say. In fact how about responding in writing to my correspondence. Show some common courtesy at least I’m appalled at such ************ and unprofessional conduct

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Replies (7)
The Holiday Club
The Holiday Club's reply10 Aug 2018, 15:12
Official

Good day Mr. Surics

Thank you for your post. We apologize for the SMS that was sent to you this morning. We are in receipt of your payment of R 4 400.00 in respect of the cancellation fee. The cancellation of your Membership will remain pending until you return from your holiday at Port Owen Marina (24 to 28 September 2018). We will, therefore, proceed with the finalization of the cancellation on 28 September 2018.

We respectfully request that you ignore any statements or correspondence (including SMS) that may be received by you indicating anything to the contrary hereof.

Kind regards

The Holiday Club

VS
VINCENT S's update10 Aug 2018, 15:48
Reviewer Update
Thank you for the reply. From my side I wish to state that as far as I am concerned the agreement has been cancelled and therefor the pending status is redundant. This 'redundant' status is something completely new to me and was never mentioned in any previous correspondence whatsoever. With regard to the Port Owen Marina accommodation it is no longer relevant as the contract is no longer in existence. Regards
VS
VINCENT S's update10 Aug 2018, 15:50
Reviewer Update
Sorry the sentence "This redundant" status is something completely new....", Should read "This 'pending' status is something completely new...."
The Holiday Club
The Holiday Club's reply10 Aug 2018, 16:16
Official

Good day Mr. Surics

Apologies for the fact that the cancellation process was not discussed with you in detail. Do you still want the booking to Port Owen?

Regards

The Holiday Club

VS
VINCENT S's update10 Aug 2018, 17:13
Reviewer Update
Good day, As I have indicated earlier the Port Owen booking is no longer relevant. Regards
The Holiday Club
The Holiday Club's reply13 Aug 2018, 10:29
Official

Good day Mr. Surics,

Please confirm whether you would like us to cancel your Port Owen booking.

Regards,
The Holiday Club

VS
VINCENT S's update13 Aug 2018, 13:22
Reviewer Update
I fail to understand why you keep making reference to Port Owen. As my membership of THC has terminated it makes no sense to continue asking me about future bookings as such is no longer relevant.