1 reviews | Active since Jan 2017
The holiday clubs bad service
I have been with the Holiday Club for 20 years, I must say that their services are not what it used to be, they don't do proper billing for levies, expecting me to pay the difference owing to them because of their incompetence. Their Levies go up yearly without failure, but the condition and availability of resorts is another story altogether. I have been trying to get accommodation at sun city for the last 8 years, they ask you to wait till the resorts are released which is usually in the within 2 weeks of occupation, how in the world can someone put in leave at such short notice. I sent my daughter and son in law to Dikhololo, They stayed in a so called 4 sleeper and were going to take friends with them, thank God they did not, because them being just 2 could barely move inside, it was so small, they had to whisper because they could hear the people next door, that's how close the rooms were. We stayed at a resort in the south coast it was filthy and full of ants, shower tiles were broken, I was so embarrassed, because I took my brother and sister in law with. They even said they stayed at cheaper resorts with more comfort.
If there are people that are with the Holiday Club and have issues, please email me on **********
Dear Daisy,
Thank you for your post.
Our Service Charter is centered on making sure that our Members have the most remarkable service and holiday experience every time. We apologize if this was not your experience and thank you for bringing it to our attention so we can address and rectify accordingly.
We confirm that you have been in contact with our Collections department regarding your account and they did send you an email on 12 October 2018 to confirm the telephonic discussion you had with them.
Sun City is part of the Southern Sun group and they are moving away from the timeshare industry and going more into a hotel basis. You will note that we no longer advertise Sun City in our Private Edition magazine or on our website. We do from time to time still get inventory from them, however, it is very limited and we have no guarantee that we will get inventory or even how much we will get, if any. When we do get availability from them it is only made available to us within 60 days prior to the actual occupation date.
We regret to read that your daughter did not enjoy her stay at Dikhololo. We note that the reservation was confirmed by yourself online and that you booked a Studio unit. Kindly click on the following link and complete the survey so that we may investigate your complaint further https://m.magnitudefb.com/fb?GId=65EdNx-L63Y1
The Holiday Club values all our Member's contributions and we depend on customers for feedback, both positive and negative.
We will arrange for a consultant to contact you to discuss your concerns further.
Kind Regards,
The Holiday Club
Dear Daisy,
Thank you for your post.
Our Service Charter is centered on making sure that our Members have the most remarkable service and holiday experience every time. We apologize if this was not your experience and thank you for bringing it to our attention so we can address and rectify accordingly.
We confirm that you have been in contact with our Collections department regarding your account and they did send you an email on 12 October 2018 to confirm the telephonic discussion you had with them.
Sun City is part of the Southern Sun group and they are moving away from the timeshare industry and going more into a hotel basis. You will note that we no longer advertise Sun City in our Private Edition magazine or on our website. We do from time to time still get inventory from them, however, it is very limited and we have no guarantee that we will get inventory or even how much we will get, if any. When we do get availability from them it is only made available to us within 60 days prior to the actual occupation date.
We regret to read that your daughter did not enjoy her stay at Dikhololo. We note that the reservation was confirmed by yourself online and that you booked a Studio unit. Kindly click on the following link and complete the survey so that we may investigate your complaint further https://m.magnitudefb.com/fb?GId=65EdNx-L63Y1
The Holiday Club values all our Member's contributions and we depend on customers for feedback, both positive and negative.
We will arrange for a consultant to contact you to discuss your concerns further.
Kind Regards,
The Holiday Club
Hi Daisy,
We did try to call you, however, were unable to reach you. We have left a voice message on your cellphone and will try to call you again a bit later.
Regards,
The Holiday Club
Hi Daisy,
We did try to call you, however, were unable to reach you. We have left a voice message on your cellphone and will try to call you again a bit later.
Regards,
The Holiday Club