AVDL
Alta Van Der Linde
1 reviews | Active since Jan 2025
14 Jan 2025, 09:26
The Holiday Club Website - issues for the last 2 months
I am reviewing my experience on the website of the Holiday Club. Since Dec, not all ISPs are supported. They know about it and is 'working 'on it, but to no avail. How can this just happen overnight? Secondly, the site is very slow. But worse, after booking this morning - site hanging, my 122 points reduced to zero. How is that even possible? What is going on in the IT department?
To clarify - our holidays with them, were GREAT, IF we can get to the reservation stage!
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The Holiday Club's replyOfficial
14 Jan 2025, 15:26Dear Mrs van der Linde
Thank you for your valuable feedback. We would like to sincerely apologise for the inconvenience that has been caused to you, and assure you that we are actively working to resolve the concerns you have raised. We further confirm that we are in direct communication with you to resolve the Points discrepancy you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
Thank you for your valuable feedback. We would like to sincerely apologise for the inconvenience that has been caused to you, and assure you that we are actively working to resolve the concerns you have raised. We further confirm that we are in direct communication with you to resolve the Points discrepancy you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
The Holiday Club's reply14 Jan 2025, 15:26
Official
Dear Mrs van der Linde
Thank you for your valuable feedback. We would like to sincerely apologise for the inconvenience that has been caused to you, and assure you that we are actively working to resolve the concerns you have raised. We further confirm that we are in direct communication with you to resolve the Points discrepancy you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
Thank you for your valuable feedback. We would like to sincerely apologise for the inconvenience that has been caused to you, and assure you that we are actively working to resolve the concerns you have raised. We further confirm that we are in direct communication with you to resolve the Points discrepancy you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club