The Holiday Club unable to overcome Covid-19 challenges

**PLEASE BEWARE** THC has taken a zero tolerance when it comes to accommodating their customers' requests for changes in reservations due to COVID-19 challenges. We booked accommodation at Kiara Lodge mid Feb (34 points!!!!) for our family to attend a family wedding in Clarens. The President then announced a new 'Lock-Down' and the wedding was postponed. When we approached THC with the request to postpone the accommodation to the new dates, we were informed that the President's announcement was outside of THC cancellation/postponement requirements and we had to either use the accommodation or forfeit the points (really)? The THC agent mentioned that the lodge was fully booked and they would try re-sell the accommodation and notify us of the credit thereafter. Thank you for nothing - zero contact thereafter. This adds to the bitter taste of not being able to secure the preferred holiday accommodation for the last umpteen years - forcing us to purchase timeshare at the preferred lodges & times - (who have accommodating policies for Covid-19 challenges). THC staff have targets of rule enforcement rather than satisfying the customer. News will soon spread about shoddy suppliers with 'hard-nosed' approach to customers requests.