The holiday Club Poor Service

Subject: The holiday club poor service

I'm writing to express my disappointment with my recent stay at the Royal Atlantic unit in Cape Town. I arrived on 29th December at 11:39 AM and was shocked by the incredibly small unit size, which was meant to accommodate four people but felt like it was meant for two. The unit opposite mine was significantly larger, making the one I stayed in seem even smaller.

I used most of my points for this stay, expecting a comfortable experience, but it was really uncomfortable. To make matters worse, I emailed Holiday Club during my stay but didn't receive a response. After returning from my holiday, I contacted them again, and was told my issue would be escalated, but I haven't heard back.

As an exclusive member of 17 years, I'm disappointed with the service. I'd appreciate some form of compensation for the unpleasant holiday. I was even willing to cancel and book elsewhere, but Cape Town was fully booked.I really didn't want to have to go this route to get assistance

Looking forward to your response.

Best, Zaheeda Bakhas Pltdn264313