The Holiday club online booking

<div>Following up on my earlier complaint/frustration of suddenly being unable to book a unit online on their website. I have been booking selected units since January 2017. During 2020 this option suddenly became unavailable. I had several emails and phone calls with them to get this rectified and restored. They informed me that IT was busy with an upgrade which did not help my problem. The system was eventually corrected so that one could again select the unit you wanted when booking online. This was up untill about 4 to 5 weeks ago when I last did a booking for a friend using his login details and PW. The reservations staff rep**** to my problem via a phone call in which it was evident that the person did not understand the complaint as they were trying to explain to me how to book online which I know how to do. When they eventually understood the problem, I hope, the person said they would escalate my problem. Then yesterday I received a long email from reservations with step by step explaining how to book online. COMPLETELY IGNORING MY SUBJECT LINE REFERING TO BOOKING A SPECIFIC UNIT. I know how to book online having done so for nearly 5 years with 83 points a year. I rep**** to the staff member in reservations pointing out that she had not read my complaint wherein I referred to me being unable to book a specific unit as I have been doing for the past 5 years. Low and behold! This morning I received a reply from the lady in reservations informing me that when booking online the system allocates you a unit and that you cannot select a specific unit when booking online. See below emails Re: Booking specific units Thu 2021/08/12 07:41  To: • You Hi&nbsp; Thank you for the mail. My sincere apologies for the misunderstanding. However, unfortunately when booking online the system will automatically allocate you a unit as there is no option which will allow you to choose a specific unit when booking on the website. My humble apologies for any inconvenience caused. Should you have any further queries please contact us on ***. Kindest Regards Private Bag 702 | Port Shepstone, 4*** THC RES (***) | 0861 THC PAY (***) [//www.theholidayclub.co.za]www.theholidayclub.co.za . On Wed, 11 Aug at 7:02 PM ,&nbsp; wrote: Good evening , You are not hearing me or listening to what I texted below regarding SPECIFIC UNIT WANTED. I did NOT ask how to book online as I have been doing my bookings online for over 5 years now in fact from January 2017. If you took the trouble to read my email and take note of the SUBJECT which clearly says booking specific units. When I go to Sunshine bay beach in Jeffries Bay I always try to get unit 30 or 32 and if they are already booked by someone else I change my dates or look at the availability of unit 31 or 33 or 29. Last year your IT dept did an upgrade on the system and created the same problem before it eventually got sorted due to The Holiday club staff not reading what my problem was Really guys!!! Now here in this latest instance you also do not read correctly or possibly not understanding or knowing that one can select a particular unit .?&nbsp; PLPA112910 ________________________________________ From: Sent: Wednesday, 11 August 2021 17:45 To:&nbsp; &nbsp;Subject: Re: Booking specific units Hi Thank you for your email, Kindly see the below steps on booking on The Holiday Club Website. if you are using the online system and want to find out information on a Specific resort you will need to go to resort directory or the electronic copy of the Private Edition Magazine online Please see Print Screen below Resort Directory Private Edition Magazine If you are looking to search availability and book Kindly follow the Print Screen Below. To search availability Click on Points Availability 1. Select the Check in and Check out dates ( This can be a search for 12 Months), 2. Leave the country as South Africa 3. Select only the Area you want to visit Eg below Western Cape 4. Click on the GO button next to the area filter Once you Click on GO you will notice a list of resorts will appear on your right hand side, This will reflect the Resorts Available in the Area You Selected Within The Dates You Selected Click on view availability under the resort description to view dates that are available, If you would like to view more information on the preferred resort click Read More Kindly take note of the column's Sleeper Size, Full Week, Weekend, Midweek Each column will have QTY this is the number of units you want. Please fill in the number of units only in the column of the Span example if you want 1 unit a Full Week you will select 1 in the Full Week Column for your preferred Unit Size. Once you have filled the above Click on Select on the Bottom right of the Table and follow online steps to book. Below will then show you details on the unit that will be booked, You will Add to basket and follow steps to confirm booking. Should you have any further queries please contact us on ***. Kindest Regards Private Bag 702 | Port Shepstone, 4*** THC RES (***) | 0861 THC PAY (***) [//www.theholidayclub.co.za]www.theholidayclub.co.za Before you print this email, please consider our environment. On Fri, 6 Aug at 7:00 PM ,&nbsp; wrote: Booking Units Hi This is my SECOND email regarding on line booking. We cannot select the unit wanted as was done earlier. If I try to select unit 30 at Sunshine bay beach the system says option not available. Booking via your office costs more in points. Please sort this out I farley Plpa112910 Get Outlook for Android -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. ________________________________________&nbsp;</div>