LM
Louisa M

1 reviews | Active since Nov 2016

15 Nov 2016, 08:55

The Holiday Club membership cancellation

<p>I joined Holiday club in 2013 and signed the contract of paying R9 000.00 per month for six months. I managed to pay for only two months after I paid the deposit of R2000.00 due to unforeseen financial difficulties . I then asked if I can cancel the membership. I was advised to atleast reduce the monthly instalment to R999.00 for the period of 5 years as i could not afford R15000.00 cancellation fee and I have not used any points offered to me. I just continued to pay that R999.00 per month which is now over 3 years ago. I am now unemployed and cannot even afford that R999.00. I asked them again to please cancel the membership. They then told me to pay R10 000.00 for cancellation. I am not able to pay this amount and all I need is just to get out of this contract which I have never benefitted in anyway as I never even use any of the points. Can someone please assist in getting out of this. I have so far paid more than R40 000 without getting anything and I am still expected to pay as I only signed the contract.</p>

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Replies (3)
The Holiday Club
The Holiday Club's reply15 Nov 2016, 09:38
Official

Good day Louisa

Thank you for bringing the matter to our attention.

According to our records you have paid R19 987.46 towards the purchase price which is financed over 60 months. As you still have an outstanding balance, you are liable for a cancellation fee as stipulated by the Consumer Protection Act.

We will contact you by end of business today to discuss the matter with you.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply15 Nov 2016, 09:38
Official

Good day Louisa

Thank you for bringing the matter to our attention.

According to our records you have paid R19 987.46 towards the purchase price which is financed over 60 months. As you still have an outstanding balance, you are liable for a cancellation fee as stipulated by the Consumer Protection Act.

We will contact you by end of business today to discuss the matter with you.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply15 Nov 2016, 09:38
Official

Good day Louisa

Thank you for bringing the matter to our attention.

According to our records you have paid R19 987.46 towards the purchase price which is financed over 60 months. As you still have an outstanding balance, you are liable for a cancellation fee as stipulated by the Consumer Protection Act.

We will contact you by end of business today to discuss the matter with you.

Warm Regards

The Holiday Club