The Holiday Club Failed Us...

What a bad experience we had with The Holiday Club this year. We booked 2 weeks in the Western Cape, one week in Tableview Cabanas and another in Club Mykonos. When we arrived at Tableview, there was an agent waiting for us to sell your upgraded package. We literally did not even unpack. The agent first wanted to pitch during the world cup rugby match but the resort manager asked him to at least wait until the game was finished. We listen to him after the game and decided to opt for the additional points. We enjoyed this resort and had no major problems. The resort manager was very friendly. The night we arrived at Club Mykonos the issues started. Firstly, we paid more to get a sea view. Our unit overlooked the docks. The first night there was a party on one of the boats that sounded like it was in our bedroom. The sound system on that luxury catamaran literally sounds like a full on club. At 12pm, I made my first call to noise complaints as I could not comprehend how they are not doing anything about this. 30min later a guard arrives and ask them to turn the music down. The kids on the bat shouted in our direction “We will not keep quiet” – 30 minutes later the music was back on. At this point it was around 1am and they were screaming and shouting. I phoned again and asked them why they allow this as there are strict rules around noise. Again the guard arrived 15 min later and asked them to keep it down again. At this point our toddler was crying as she was beyond tired and could not sleep. Our entire unit was up until well past 2am. We get one holiday a year and this cost as a night and a day as we were all tired the next day. Not a good start… At this resort, you sent another sales person who was very unhelpful in terms of our complaint. We though you sent him as we told him we were extremely unhappy about the noise when he phoned the next day. He was actually there to sell again. We told him we already upgraded and thereafter he did very little to let us feel taken care of. He was just there to waist our time. He said noise is difficult and we should follow procedure and complain with you. He made it clear that he is not interested as we already bought the upgraded package. He did not represent your company very well. At Club Mykonos, more than once, they would randomly phone us for things like wanting to know if there is a cleaner in our room at the moment. Another time a resort staff member knocked on the door and asked to use our phone. He phoned someone in another language for a couple of minutes while we are all just sitting there wonder why we have no privacy at this resort. Lastly, one day the power was off from 11pm, scheduled to be back 24 hours later at 11pm. Luckily it came on around 1pm the next day. We received zero warning from Club Mykonos about this scheduled downtime. They love calling our unit for nonsense but when there is scheduled power maintenance the conveniently forget to let visitors know. We had two managing directors in our unit who run business back home via telephone & internet. All our electronics where drained because we had no notice to charge them… We have only paid the deposit for the Holiday Club points upgrade and at this point we are angry enough to just not pay the balance… The Holiday Club, you failed us this year…