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chris B

1 reviews | Active since Jun 2011

17 Sept 2021, 10:38

The Holiday Club

I cancelled my membership with the Holiday Clud due to poor service. I had an substatial amount of points and as I was cancelling my membership I had no problem in letting go of the points. Noting that due to oversight from myside I used my mother's membership number whose membership was carried over to me, this was ony communicated to me on the 17 September a month after I cancelled - the first communication as such. I was then told via email I have to pay R3005 in order to cancel, which is totally unacceptable considering I owe nothing to Holiday Club, have not used any the points transfered to me. I will not pay a cent as a matter of fact if Holiday Club will have to reimburse me for the points, that has been paid for if they persists with this. An absolute unproffesional company with extremely poor service delivery. SHOCKING.

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Replies (4)
The Holiday Club
The Holiday Club's reply17 Sept 2021, 13:39
Official
Dear Chris, thank you for your post - we will investigate and revert by the close of business today. Your reference number is ***.
Regards
The Holiday Club
The Holiday Club
The Holiday Club's reply17 Sept 2021, 14:32
Official
Hi Chris, thank you for taking the time to chat with us. As agreed, we will contact you again on Monday. Enjoy your weekend.
Regards
The Holiday Club
The Holiday Club
The Holiday Club's reply21 Sept 2021, 15:30
Official
Hi Chris, we have tried to contact you as requested, but unfortunately have not been able to chat with you again. We will keep on trying.
Regards
The Holiday Club
The Holiday Club
The Holiday Club's reply27 Sept 2021, 13:38
Official
Hi Chris, thank you for chatting with us. We confirm that the matter has been resolved.
Regards
The Holiday Club