The Holiday Club dissapoints yet again!

If you don't book your Holiday Club accommodation at least a year in advance then you have a very slim chance of actually getting anything. Alternatively you will have to spend a few days in one place and move to another in the middle of your holiday because they are ALWAYS booked out! I made a telephonic reservation last week (we have to move after 3 days and spend 4 days in another venue). I was told I would get an email confirming my bookings. I phoned them this week to enquire where my email booking confirmation was only to find out that they have captured my email wrong (.co.za instead of .com). I have had this email address for more than 5 years! On receipt of the confirmation email I found that they had booked the wrong venue. I have now called them to advise them of this only to be told that the place I requested was booked out so they booked an alternative which is too far away from where we requested. I am now advised that, should I cancel, I will lose points. The unsympathetic, blasé call centre agent advised that they would have to review the telephone conversation (will this also take so long?) I have yet to make a booking with The Holiday Club and not be disappointed (fully booked/unavailable). At this stage I am ready to give this Holiday Club membership away just so that I never have to deal with them again. The fact that I have to pay in excess of R3000 to cancel this membership says enough!