The Holiday Club disgraceful servicr

Unfortunately 1 star is too many for THC. We have life membership and CANNOT get any accommodation in SA. We can get at their ****py resorts which are in the ***** areas for a midweek but cannot get a weeks booking anywhere.

It’s a bit ridiculous to drive to PE from JHB for 3 nights.

The staff are unhelpful and quite frankly I think they have ten times more members than availability.

We booked 10 years ago in London only to be called the day before we were supposed to check in to say the unit was flooded and we had to go to a different place for our booking.

We took it upon ourselves to go to the unit to check their story only to find out they had **** to us. The people in the unit told us how lucky they were to get the last minute cancellation to stay next to their friends who had booked at the same place.

We spent R7000 on phone calls trying to sort out but nothing came of it and we were dumped in a no rating house for a week.

Then in Holland the resort was run down, the beds were not worthy of being called a bed and in desperation we then left and paid for additional accommodation elsewhere as the place was disgusting.

The flat we got booked into in Portugal was riddled with ****roaches and when we returned to SA & complained we were blatantly ignored.

It cost us thousands to find alternative accommodation plus all the lost points but THC just does not care.

They don’t reply to email complaints and don’t ever return calls when promised to report the problems to management.

They don’t deserve to be in business.