The Holiday Club - BIG BUSINESS THAT DOES NOT CARE ABOUT THEIR CUSTOMERS ANYMORE!!

I have been a member of the Holiday Club for nearly 30 years, but I have never experienced such a lack of service and indifference. I booked a weekend getaway for my colleague and her friends at Waterberg Game Park. However, the day before their check-in, they were informed that most of the facilities at the resort, such as the pool and putt-putt, were not available.

I called the Holiday Club to voice my complaint, but it has now been a week without any resolution. Despite making several calls to the salesperson, all I have received is that her team leader is working on it. My main concern is that the Holiday Club should not offer this resort to any members until it is back to standard.

To make matters worse, my guests were given a different unit than the one they had reserved. This new unit was smaller, and the two units were placed far apart, making it difficult for the friends to stay close together. Additionally, they could not enjoy any facilities at the resort, as everything was flood-damaged. The lack of response from the Holiday Club is truly shocking!