The Holiday Club - Be very careful

Be very careful when dealing with The Holiday Club. I paid thousands of rands for points which I was only able to use at holiday destinations that was available as my preferred destinations were not available. This situation got worse over the years but the annual membership fees kept increasing to a point where I found it financially challenging to pay for holidays I do not want. After a lot of e-mails to and from they finally acknowledged that they cannot hold me to this contract for life. They then levied a cancellation fee which is almost equal to an annual membership fee. I could not find a cancellation fee clause in the contract and have repeatedly asked them to clarify how they calculate this cancellation fee. I was met with a standard response “You are liable for the cancellation fee". I have now taken this matter to the Vacation Ownership Association of South Africa (VOASA) after the National Consumer Commission referred me to the Consumer Goods and Service Ombud and which referred me to VOASA. To think that I paid thousands of rand for points plus annual membership fees and now they aggressively pursuing a cancellation fee. No shame.