AC
Andries C

1 reviews | Active since Feb 2020

21 May 2022, 00:10

The holiday club allow a private company to undermine the members to have equal opportunity to make booking on an open book

I am a member for 20 years 3 years ago I was approached by a representative of holiday club in Blaawbergstrand He told me as a Pensioner he can ellivate me to VIP status for R17000 .He presented a special weekly scope of available booking before any other member will be able to book I paid the money with no advantage With my visit this week at Dolfin Beach was i inform that a private company under the brand of the holiday club in their offices that for R17000 they will ensure I become AVIP with th same promises to have first option with inside informarion.I explained to the lady that they are running a system within a system They have 18000 members already I just want to inform all members that they have limited availability because The holiday club are giving a private company undue advantage.Let all stand together to demand VIP status

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Replies (2)
The Holiday Club
The Holiday Club's reply23 May 2022, 09:11
Official
 Dear Andries

Thank you for your comments. We value all our members and operate with continued integrity to provide service excellence. As such, we are currently looking into the matter and will be in contact with you shortly. 

Your ticket reference number is ***. 

Kind Regards
The Holiday Club 
The Holiday Club
The Holiday Club's reply02 Jun 2022, 09:04
Official
Dear Mr Coetzer
 
Thank you for your loyalty to The Holiday Club for the last 20 years. We are so excited that we were able to delight you with so many memorable holidays with us! 
 
We are also happy to have assisted you with finding and accessing your upgrade benefits and trust that you are at ease now knowing that your benefits have indeed always been accessible. 
 
Please note that some Marketing Agents have their own tailored marketing programmes and benefits that they may have negotiated/ manage themselves.

Such benefits offered directly by these marketing agencies by no means negate the benefits you hold as a Holiday Club Prestige member, nor will they ever undermine you as a member when it comes to availability.  
 
As our valued member, you have available to you a host of benefits associated with your membership tier. You can access more information on your associated benefits by clicking on this link - https://www.beekmangroup.com/2022/54/ 
 
We trust that this has cleared up any misunderstanding and we look forward to providing you with many more fantastic getaways in the future. 
 
Kind Regards
The Holiday Club