JR
John R
1 reviews | Active since Sept 2018
11 Dec 2018, 13:11
The Holiday Club Abuse!
How is it remotely reasonable that, having been a paid up member for around ten years, The Holiday Club suddenly discovers it, by its own mistake, has not increased your levy for a while and it demands a recovery of over R2500? Then when you consider cancelling your membership, you are told you have a lifetime contract and would need to pay an additional R1700, plus your 'debt", just to leave - and in so doing all the points that you have paid for, and not used, over the last 36 months would be removed as well?
Surely there is a more reasonable solution?
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Replies (2)
The Holiday Club's replyOfficial
11 Dec 2018, 16:11Hi John,
Thank you for your post.
We apologise for the error caused due to your debit order not having been adjusted.
We note that you have spoken to our Collections department today. We will, however, arrange for a consultant to contact you to discuss the matter further.
Kind Regards,
The Holiday Club
Thank you for your post.
We apologise for the error caused due to your debit order not having been adjusted.
We note that you have spoken to our Collections department today. We will, however, arrange for a consultant to contact you to discuss the matter further.
Kind Regards,
The Holiday Club
The Holiday Club's reply11 Dec 2018, 16:11
Official
Hi John,
Thank you for your post.
We apologise for the error caused due to your debit order not having been adjusted.
We note that you have spoken to our Collections department today. We will, however, arrange for a consultant to contact you to discuss the matter further.
Kind Regards,
The Holiday Club
Thank you for your post.
We apologise for the error caused due to your debit order not having been adjusted.
We note that you have spoken to our Collections department today. We will, however, arrange for a consultant to contact you to discuss the matter further.
Kind Regards,
The Holiday Club
The Holiday Club's replyOfficial
11 Dec 2018, 16:32Hi John,
We did try contact both yourself and Mrs Raath, however, we were unable to reach you. We will try again tomorrow.
Kind Regards,
The Holiday Club
We did try contact both yourself and Mrs Raath, however, we were unable to reach you. We will try again tomorrow.
Kind Regards,
The Holiday Club
The Holiday Club's reply11 Dec 2018, 16:32
Official
Hi John,
We did try contact both yourself and Mrs Raath, however, we were unable to reach you. We will try again tomorrow.
Kind Regards,
The Holiday Club
We did try contact both yourself and Mrs Raath, however, we were unable to reach you. We will try again tomorrow.
Kind Regards,
The Holiday Club