The Holiday Club

My family and I have been members of the Holiday Club for many years and we have enjoyed lots of family holidays using our allocated points. I am therefore shocked with the latest behavior from the management of the Holiday Club. I booked a holiday in February 2021 for July 2021 and was really looking forward in going. Unfortunately, due to COVID-19 Regulations, I had to cancel the booking. I informed the Holiday Club accordingly and they cancelled the booking and returned my points. However, upon returning the points they added a condition that I should use these points within 30 days before 29 July 2021 or forfeit them. I immediately tried to book a similar holiday in the October school holiday, however, there was none available, then tried booking in the April 2022 holiday season but those booking is not open for booking yet. It is therefore not possible for me to use these points by booking an alternative holiday. I have tried phoning and emailing the Holiday Club, however, you are send from pillar to post and you can note that even the people assisting you realizes the unfairness on this one sided decision taken by an uncaring management of the Holiday Club. The Holiday Club management needs to review this illogical decision or provide alternative accommodation at a similar quality from 1-8 October 2021 or in 18 March to 2 April 2022. The other alternative is to return our levy so we can make our own arrangements.