THANK YOU THANK YOU

We are so easy to complain, but never to compliment good or rather excellent service and today we want to thank The Holiday Club as a team. My three year old daughter / granddaughter was scheduled for another open heart surgery and we made reservations via our points in April 2015 already. We were informed only 13 days prior to occupation date that the surgery had to be rescheduled by the Surgeon. We contacted the Holiday Club Member services department and as all companies, they also have a cancellation policy that one loses 100% of your points when cancelled within 8 weeks prior to occupation date. A very friendly lady suggested that we send a letter from the Surgeon stating that the surgery is rescheduled and that the Holiday Club might consider only losing some of the points used. We are delighted to say that The Holiday Club refunded us 100% of our points back!! Thank you so much for understanding, we did not expect the full 100% points back and thank you for that. The surgery is now scheduled for end of October and although there is no available accommodation for the 5 weeks that we need to be in Cape Town, we can now enjoy a relaxing holiday after her recovery.