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NM
Nqaba M

1 reviews | Active since Apr 2018

07 Sept 2018, 10:30

Termination of the holiday club membership

Hi, last year myself and my wife took out a the holiday club membership. but now every time we tried to book, all the places are fully booked during school holidays, when we book our self then we will find a place. In June we tried to book at Hazyview in Mpumalanga, but we were told it is fully booked. then we booked it ourself and the place was still open. funny part is, it is owed by The holiday club. please help us terminate our membership urgently.

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Replies (13)
The Holiday Club
The Holiday Club's reply07 Sept 2018, 11:49
Official

Morning Nqaba

Thank you for your post. One of our consultants will give you a call.

Regards

The Holiday Club

NM
Nqaba M's update12 Sept 2018, 23:51
Reviewer Update
Hi, I am still waiting for the consultant to call me as per the respond above.
The Holiday Club
The Holiday Club's reply13 Sept 2018, 15:47
Official

Hi Ngaba

We confirm that we had a chat with you and at your request, we will contact you at a more convenient time.

Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply14 Sept 2018, 08:52
Official

Hi Ngaba

We confirm that our consultant did have a chat with you. Your request has been submitted.

Regards

The Holiday Club

NM
Nqaba M's update14 Sept 2018, 12:22
Reviewer Update
Hi, I am not sure who is the request submitted to and how long is it going to take
NM
Nqaba M's update14 Sept 2018, 12:23
Reviewer Update
Hi, I am not sure who is the request submitted to and how long is it going to take
The Holiday Club
The Holiday Club's reply14 Sept 2018, 16:09
Official

Hi Nqaba,

We confirm that a consultant has contacted you and advised you on the cancellation process. Feedback will be provided to you shortly by our Collections department.

Regards,

The Holiday Club.

NM
Nqaba M's update16 Oct 2018, 10:37
Reviewer Update
Hi, Its three weeks since we paid the cancellation fee and we are still waiting for cancellation confirmation letter.
The Holiday Club
The Holiday Club's reply16 Oct 2018, 11:05
Official

Hi Nqaba,

A cancellation can take 6 to 8 weeks to finalise. Your cancellation is receiving our attention.

Regards,

The Holiday Club

NM
Nqaba M's update16 Oct 2018, 15:42
Reviewer Update
Thank you
The Holiday Club
The Holiday Club's reply16 Oct 2018, 16:05
Official

It's a pleasure Nqaba!

Regards,

The Holiday Club

NM
Nqaba M's update27 Nov 2018, 18:49
Reviewer Update
Hi, I am still waiting for my cancellation confirmation letter. I need to know when am I getting it. if you check its more than 8 weeks.
The Holiday Club
The Holiday Club's reply28 Nov 2018, 09:06
Official
Hi Nqaba,

The cancellation was approved and you will be receiving cancellation documents via email shortly which needs to be signed and returned in order to finalise the cancellation.  
Regards,
The Holiday Club