LP
Lindie P
1 reviews | Active since Jun 2013
09 Aug 2021, 18:28
Stay away from 'the holiday club'
Promises never kept. Worst possible units assigned when the views were specified (unfortunately only telephonic). Other general specifications like the number of bathrooms also wrong. Einstein said that the definition of insanity was doing the same thing over and over but keep on expecting different results. We were idiots with regards to the holiday club. Kept hoping it would get better. It never did. Stay away!
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The Holiday Club's replyOfficial
10 Aug 2021, 12:13Hi Lindie, according to our records a booking was made in unit 182 - 2 bedroom 6 sleeper unit with 2 bathrooms occupation from 09/08/2021 to 13/08/2021. According to the resort, your complaint was about the view from your unit, not the number of bathrooms - our friendly resort staff offered to move you to a ground floor unit with a better view - you declined this offer. We do however hope that you will have a fabulous time.
Regards
The Holidays Club
Regards
The Holidays Club
The Holiday Club's reply10 Aug 2021, 12:13
Official
Hi Lindie, according to our records a booking was made in unit 182 - 2 bedroom 6 sleeper unit with 2 bathrooms occupation from 09/08/2021 to 13/08/2021. According to the resort, your complaint was about the view from your unit, not the number of bathrooms - our friendly resort staff offered to move you to a ground floor unit with a better view - you declined this offer. We do however hope that you will have a fabulous time.
Regards
The Holidays Club
Regards
The Holidays Club