ME
Marelize E

1 reviews | Active since Oct 2013

13 Dec 2016, 13:52

Services cancelled months ago but still receives invoices

<p>I have communicated and confirmed the cancellation of The Holiday Club already in July 2016. However, every month I receive an invoice informing me that I am in arreas and every month I inform them that I have canncelled. However, nobody responds to my feedback or address the issue on hand</p>

0
Replies (5)
The Holiday Club
The Holiday Club's reply13 Dec 2016, 15:19
Official

Good day Marelize

Thank you for bringing the matter to our attention.

We will investigate and a consultant will contact you by end of business today.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply13 Dec 2016, 16:31
Official

Good day Marelize

Our attempts to contact you on your cell have proved unsuccessful. We have sent you an email.

Please advised a convenient time to contact. Alternatively, please contact Gift on ***.

Warm Regards

The Holiday Club

ME
Marelize E's update14 Dec 2016, 15:45
Reviewer Update

Thank you I have received the e-mail and have repleid accordingly. Gift is welcome to contact me on the number and hours provided in the e-mail.

The Holiday Club
The Holiday Club's reply14 Dec 2016, 16:22
Official

Good day Marelize

Thank you for the response.

We have submitted your cancellation request and will provide feedback in due course.

Warm Regards

The Holiday Club

ME
Marelize E's update04 Jan 2017, 13:20
Reviewer Update

I have just received another accumulating the so called outstanding amount.