RE
Renee E

1 reviews | Active since Jun 2020

03 Dec 2022, 22:04

Seeking Nort West - Pilanesberg accomodation.

I have queried certain area that I want to book that is never available, always fully booked. I left what app message on the Holiday club group profile. I've received a call from the agents who will keep me on waiting list once bookings will be released and available. Nowadays it is very seldom or unlikely that people call you back and advise you when releases comes through and will do the searching from their side to help you find the resorts once released. This means a lot to me as the lady went out of her way to assist and listen to my request.

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Replies (1)
The Holiday Club
The Holiday Club's reply07 Dec 2022, 10:05
Official
Dear Renee

Thank you for sharing this positive feedback with us. 

We are so pleased to find that our dedicated Consultants went the extra mile to assist you to your satisfaction. 

There are a few Resort favourites within our large inventory offering that tend to get booked out quite fast, however, availability is constantly changing and our Reservations team is always on standby to assist our valued Members as best as they can.

We appreciate your loyalty and wish you tons of happy holiday memories ahead!

Kind Regards
The Holiday Club