SK
Sizwe K
1 reviews | Active since Jun 2015
10 Nov 2015, 11:45
Report Holiday Club to National Consumer Commis
The Holiday Club continues to be irrational with their contracts, making it a \forced marriage"to stay locked in being their member"
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The Holiday Club's replyOfficial
10 Nov 2015, 13:04Hello KhozaBPK,
Thank you for your comments.
We are surprised at the comments in your post as we have discussed the issues raised with you today at 10h18 and 11h13. We have also addressed these issues with yourself and your attorney in the recent past. To date we have not had the courtesy of a reply.
The terms of the cancellation or termination of a credit finance agreement is not governed by The Holiday Club, but by the National Credit Act which states that a consumer can terminate a credit finance agreement at any time by paying in a settlement amount to the credit provider. The credit provider may also request the payment of a reasonable cancellation fee for doing so.
We agreed to the termination of your finance agreement at your request. You however were not willing to pay the cancellation fee required. The fact that you have not used any of the available Points, was entirely your decision as your Points have always been available to you. Your statement that there has been no delivery on the part of The Holiday Club is therefore misleading.
That being said, we will contact you again.
Regards
The Holiday Club
Thank you for your comments.
We are surprised at the comments in your post as we have discussed the issues raised with you today at 10h18 and 11h13. We have also addressed these issues with yourself and your attorney in the recent past. To date we have not had the courtesy of a reply.
The terms of the cancellation or termination of a credit finance agreement is not governed by The Holiday Club, but by the National Credit Act which states that a consumer can terminate a credit finance agreement at any time by paying in a settlement amount to the credit provider. The credit provider may also request the payment of a reasonable cancellation fee for doing so.
We agreed to the termination of your finance agreement at your request. You however were not willing to pay the cancellation fee required. The fact that you have not used any of the available Points, was entirely your decision as your Points have always been available to you. Your statement that there has been no delivery on the part of The Holiday Club is therefore misleading.
That being said, we will contact you again.
Regards
The Holiday Club
The Holiday Club's reply10 Nov 2015, 13:04
Official
Hello KhozaBPK,
Thank you for your comments.
We are surprised at the comments in your post as we have discussed the issues raised with you today at 10h18 and 11h13. We have also addressed these issues with yourself and your attorney in the recent past. To date we have not had the courtesy of a reply.
The terms of the cancellation or termination of a credit finance agreement is not governed by The Holiday Club, but by the National Credit Act which states that a consumer can terminate a credit finance agreement at any time by paying in a settlement amount to the credit provider. The credit provider may also request the payment of a reasonable cancellation fee for doing so.
We agreed to the termination of your finance agreement at your request. You however were not willing to pay the cancellation fee required. The fact that you have not used any of the available Points, was entirely your decision as your Points have always been available to you. Your statement that there has been no delivery on the part of The Holiday Club is therefore misleading.
That being said, we will contact you again.
Regards
The Holiday Club
Thank you for your comments.
We are surprised at the comments in your post as we have discussed the issues raised with you today at 10h18 and 11h13. We have also addressed these issues with yourself and your attorney in the recent past. To date we have not had the courtesy of a reply.
The terms of the cancellation or termination of a credit finance agreement is not governed by The Holiday Club, but by the National Credit Act which states that a consumer can terminate a credit finance agreement at any time by paying in a settlement amount to the credit provider. The credit provider may also request the payment of a reasonable cancellation fee for doing so.
We agreed to the termination of your finance agreement at your request. You however were not willing to pay the cancellation fee required. The fact that you have not used any of the available Points, was entirely your decision as your Points have always been available to you. Your statement that there has been no delivery on the part of The Holiday Club is therefore misleading.
That being said, we will contact you again.
Regards
The Holiday Club