mB
mARIA B

1 reviews | Active since Aug 2012

25 Nov 2015, 09:44

Refund of my points - booking cancelled

We need to cancel a holiday booking due to War in the country where my husband use to work. He could not fly home at the date that we done the booking and have to rebook for a later stadium. The Holiday Club accept the reason and promised to give us payback if another person book our holidaybooking. So it happened and they send me proof of my statement where my account was credit with the points that we should lost. Thanks to Nomonde of the Reservations that made everything possible together with her Superior. Thank you all for believing in your members

0
Replies (1)
The Holiday Club
The Holiday Club's reply25 Nov 2015, 09:52
Official
Hello R Brits,

The Holiday Club strives to be exceptional in all aspects of our business and rely on input and feedback from our members.

Thank you for sharing with us your personal experience on service delivery from Nomonde.

Regards

The Holiday Club