Promise in writing to refund not upheld!

I have been fighting for weeks for my refund. I have it in writing from the 3rd party marketer of The Holiday Club (Realtime Marketing) as well as in writing from the Holiday Club themselves that I would have been refunded weeks ago.<br> They have no contactable complaints department.<br> I finally spoke to Fiona (a legal consultant) and she promised to resolve the issue after I sent her countless emails (fionak_at_theholidayclub_com) and all I got was an acknowledgement of complaint.<br> She stated that they don't have to refund in a reasonable time frame as this is not regulated by any Council or Act. I have also been given her number *** but when calling and there is no answer I press \1"to leave a voicemail and I get redirected to collections!!"""