SS
Savanna St.
1 reviews | Active since Jan 2020
04 Jan 2025, 12:16
Poor quality
We bookes at Table View Cabanas on Jan 3rd. They didn’t let us check in earlier than 15:00 although they saw us tired arriving from the airport. There are no keys to the doors, kettle not working properly, bed leg was broken, toilet seat was broken, toilet seat loose, a part of fridge broken and worse than everything WiFi doesn’t work. So so disappointed.
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The Holiday Club's replyOfficial
06 Jan 2025, 10:22 Dear Savanna
Thank you for taking the time to leave us this review. We are deeply disappointed to learn that this was your experience. Please accept our sincerest apologies for any inconveniences that were caused to you. The situation you described is not reflective of the level of service we strive to provide to our valued Members at any one of our Resorts.
Rest assured that an investigation is actively under way to address the concerns you have raised with us. We have engaged a Consultant to thoroughly assess the situation and can confirm that they will be in contact with you today.
Kind Regards
The Holiday Club
The Holiday Club's reply06 Jan 2025, 10:22
Official
Dear Savanna
Thank you for taking the time to leave us this review. We are deeply disappointed to learn that this was your experience. Please accept our sincerest apologies for any inconveniences that were caused to you. The situation you described is not reflective of the level of service we strive to provide to our valued Members at any one of our Resorts.
Rest assured that an investigation is actively under way to address the concerns you have raised with us. We have engaged a Consultant to thoroughly assess the situation and can confirm that they will be in contact with you today.
Kind Regards
The Holiday Club