POOR CUSTOMER SUPPORT AND SATTISFACTION

Extremely disappointing service. We received our vacation club voucher on 22 September and are STILL struggling to get it activated. The communication has been appalling, with constant issues and excuses, and we are losing out on opportunities to use something we were promised. Tiffany Naidoo was the last person to assist us, and this entire experience has left us with absolutely no confidence in the organisation. We were genuinely interested in investing in this scheme, but after witnessing this level of incompetence and poor communication, I would not trust this organisation with a cent of my money. If this is how they treat customers over a simple voucher, I can only imagine the risks of investing with them. Management seriously needs to reconsider how they handle their customers.