CJ
Cornelia J
1 reviews | Active since Feb 2012
28 Nov 2018, 10:32
Poor customer service
In October I enquire about selling my points. They advised me to contact Cyclivacs to try and sell it which after numerous request to them since 11 Oct 2018 they inform me they will put my name on a list for selling Ever since I never heard from them and then on 20 November I send numerous emails to The Holiday club to cancel it and to send me the cancellation forms to sign. On 23 November a lady phone me and promise to send the forms and that there is a cancellation fee of which they will sue my current points which is enough. Up to date nothing received. Send emails again but Nobody bothers to answer the emails or send me the forms The service is pass poor. That is also why I just want to get rid of my membership and will definitely not recommend to anybody to belong to them. I will just go and cancel my debit order if it does not happen today I will do it immediatley
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Replies (5)0
Replies (5)
The Holiday Club's replyOfficial
28 Nov 2018, 12:48Hi Cornelia,
Thank you for your post.
According to our records an email was sent to your webmail email address on 27 November 2018 at 09:51. Please let us know if you would like us to send you a copy of the email.
We have started the cancellation process on your account. Please note that the entire cancellation process can take up to 6 to 8 weeks to finalise.
Regards,
The Holiday Club
Thank you for your post.
According to our records an email was sent to your webmail email address on 27 November 2018 at 09:51. Please let us know if you would like us to send you a copy of the email.
We have started the cancellation process on your account. Please note that the entire cancellation process can take up to 6 to 8 weeks to finalise.
Regards,
The Holiday Club
The Holiday Club's reply28 Nov 2018, 12:48
Official
Hi Cornelia,
Thank you for your post.
According to our records an email was sent to your webmail email address on 27 November 2018 at 09:51. Please let us know if you would like us to send you a copy of the email.
We have started the cancellation process on your account. Please note that the entire cancellation process can take up to 6 to 8 weeks to finalise.
Regards,
The Holiday Club
Thank you for your post.
According to our records an email was sent to your webmail email address on 27 November 2018 at 09:51. Please let us know if you would like us to send you a copy of the email.
We have started the cancellation process on your account. Please note that the entire cancellation process can take up to 6 to 8 weeks to finalise.
Regards,
The Holiday Club
CJ
Cornelia J's updateReviewer Update
03 Dec 2018, 07:14received your letter. In terms of the Agreement between yourself and The Holiday Club, you are required to pay an annual Membership and Reservation fee for the duration of your Agreement. These fees are used to cover the levy payments at the Resorts where The Holiday Club holds stock. We, therefore, require the payment of a cancellation fee as you are exiting The Holiday Club prior to the agreed termination date of your Agreement NOW: But how on earth do I need to pay a cancellation fee if I already become a member in 2006...12 years ago. How long is your agreement??????????????? I do not owe you anything
CJ
Cornelia J's update03 Dec 2018, 07:14
Reviewer Update
received your letter. In terms of the Agreement between yourself and The Holiday Club, you are required to pay an annual Membership and Reservation fee for the duration of your Agreement. These fees are used to cover the levy payments at the Resorts where The Holiday Club holds stock. We, therefore, require the payment of a cancellation fee as you are exiting The Holiday Club prior to the agreed termination date of your Agreement NOW: But how on earth do I need to pay a cancellation fee if I already become a member in 2006...12 years ago. How long is your agreement??????????????? I do not owe you anything
The Holiday Club's replyOfficial
03 Dec 2018, 08:43Hi Cornelia,
You purchased 8 Life Points which are available in perpetuity and can be carried over from generation to generation. You would need to make provision for same in your Will.
However, as you have indicated that you wish to cancel your Agreement, The Holiday Club will, not prevent you from doing so. The cancellation is, however, subject to the payment of a cancellation fee.
We note that you have spoken to our Collections department on 30 November 2018 and they have advised you on the cancellation process.
Kind Regards,
The Holiday Club
You purchased 8 Life Points which are available in perpetuity and can be carried over from generation to generation. You would need to make provision for same in your Will.
However, as you have indicated that you wish to cancel your Agreement, The Holiday Club will, not prevent you from doing so. The cancellation is, however, subject to the payment of a cancellation fee.
We note that you have spoken to our Collections department on 30 November 2018 and they have advised you on the cancellation process.
Kind Regards,
The Holiday Club
The Holiday Club's reply03 Dec 2018, 08:43
Official
Hi Cornelia,
You purchased 8 Life Points which are available in perpetuity and can be carried over from generation to generation. You would need to make provision for same in your Will.
However, as you have indicated that you wish to cancel your Agreement, The Holiday Club will, not prevent you from doing so. The cancellation is, however, subject to the payment of a cancellation fee.
We note that you have spoken to our Collections department on 30 November 2018 and they have advised you on the cancellation process.
Kind Regards,
The Holiday Club
You purchased 8 Life Points which are available in perpetuity and can be carried over from generation to generation. You would need to make provision for same in your Will.
However, as you have indicated that you wish to cancel your Agreement, The Holiday Club will, not prevent you from doing so. The cancellation is, however, subject to the payment of a cancellation fee.
We note that you have spoken to our Collections department on 30 November 2018 and they have advised you on the cancellation process.
Kind Regards,
The Holiday Club
CJ
Cornelia J's updateReviewer Update
03 Dec 2018, 13:58Thanks. Rather cancel t does not want to put my family through the same issues and service received. Accomodation never available whether in season or out season. Nothing really in Cape Town
CJ
Cornelia J's update03 Dec 2018, 13:58
Reviewer Update
Thanks. Rather cancel t does not want to put my family through the same issues and service received. Accomodation never available whether in season or out season. Nothing really in Cape Town
The Holiday Club's replyOfficial
03 Dec 2018, 14:27We note your intention to proceed with cancellation of your membership and confirm that the cancellation is in process.
All our Reservations are done one a first come, first serve basis subject to availability. The Western Cape is a very popular holiday destination and demand is high throughout the year. It's always better to book as far in advance as possible to try avoid disappointment.
Kind Regards,
The Holiday Club
All our Reservations are done one a first come, first serve basis subject to availability. The Western Cape is a very popular holiday destination and demand is high throughout the year. It's always better to book as far in advance as possible to try avoid disappointment.
Kind Regards,
The Holiday Club
The Holiday Club's reply03 Dec 2018, 14:27
Official
We note your intention to proceed with cancellation of your membership and confirm that the cancellation is in process.
All our Reservations are done one a first come, first serve basis subject to availability. The Western Cape is a very popular holiday destination and demand is high throughout the year. It's always better to book as far in advance as possible to try avoid disappointment.
Kind Regards,
The Holiday Club
All our Reservations are done one a first come, first serve basis subject to availability. The Western Cape is a very popular holiday destination and demand is high throughout the year. It's always better to book as far in advance as possible to try avoid disappointment.
Kind Regards,
The Holiday Club