Pathetic service from the Holiday Club South Africa

On March 17 2019 I emailed a letter to the Holiday Club, South Africa, stating that as a pensioner I cannot longer afford their premiums, particularly as they had escalated considerably. I attached bank statements and gave a summary of my financial situation. I subsequently received a telephone call stating that my motivation was accepted, and my debit orders would be cancelled. I even received notification of an overpayment on March 26. I was also told that I still have quite a number of points, and I should just use them before the end of August. Then, EIGHT months later in November I received an email from the Holiday Club stating all the requirements necessary to cancel my subscription: Motivation, bank Statements, etc. Once they get all this they will submit it to the Board of Trustees for consideration!! But that was all done in March 2019 as described. Good God. Talk about a bunch of clowns! It is clear that in this thoroughly *********** company the left hand evidently doesn’t know what the right hand is doing. Pathetic. I’m just relieved that I’m rid of them, even if they don’t think so.

W A Richter Somerset West.