1 reviews | Active since Aug 2012
Pathetic Customer Services
On the 22 Feb 2016 I sent 3 emails to THC, they phone me on the 24 Feb 2016 to tell me that I have 13 points that is going to expire on 29 Feb, I told them that I know and I wanted to use it in the Merchandise store just to be told that I can't, because unknown to me expiry points can only be used in the Merchandise store 60 days before it expires... would help if people are advised about this in advance.<br> <br> I told the consultant that I want the CANCEL my subscription and she tells me that it has been logged on the system and a consultant will contact me by 25 Feb, needless to say NO ONE has even bothered emailing or phoning me.<br> <br> The THC is quick to phone you about deals and other stuff, but they can't even ANSWER 3 emails. When you phone them they tell you that you MUST send an email. Really!!! Why bother..<br> <br> I want to transfer my point to a friend of mine and then cancel my account before TOMORROW (01 March 2016). I would appreciate assistance ASAP.<br>
Thank you for your comments. The Terms and Conditions pertaining to the purchase of Merchandise appears on page 62 of the 2016 Private Edition Magazine. A copy of this publication is sent to all members on an annual basis. The 2016 publication was sent to all members during September/October 2015.
The Holiday Club usually has a 48 hour turn around time as far as addressing incoming emails are concerned. In some cases it can take a bit longer depending on the query raised. We did receive two emails from you on 22 February 2016, one requesting information on how to sell your Points and another requesting cancellation of your membership due to affordability. A response was emailed to you on 25 February at 15h04.
That being said, a consultant will contact you by the end of business today.
Regards
The Holiday Club
Thank you for your comments. The Terms and Conditions pertaining to the purchase of Merchandise appears on page 62 of the 2016 Private Edition Magazine. A copy of this publication is sent to all members on an annual basis. The 2016 publication was sent to all members during September/October 2015.
The Holiday Club usually has a 48 hour turn around time as far as addressing incoming emails are concerned. In some cases it can take a bit longer depending on the query raised. We did receive two emails from you on 22 February 2016, one requesting information on how to sell your Points and another requesting cancellation of your membership due to affordability. A response was emailed to you on 25 February at 15h04.
That being said, a consultant will contact you by the end of business today.
Regards
The Holiday Club