Pathetic Customer Service

<p>it has now been 6 months since they took our money and dispute everyone warning us against THC we signed up . were promised free 2 additional points added to our 6 we bought, FREE holiday(which they still wont give to us as it is not signed and had since xpired cause we are sick of trying) Genius our guy that signed us up at INVERNESS just referred us to HQ and it to 2 moths to trace our funds, which we were told to pay into an account ( from the lady at Royal Atlant_ECB HOL:IDAYS) we were charrged interested.</p> <p> </p> <p>we wanted to cancell,STILL cannot cancel as we paid upfront for all our point they DONT want to give ur money back. We made calls wrote e-mails but to no avail. I think the best is to go to our Local newspaper and my Legal adviser. We worked hard for our money and they are deceptive and really dont care about their customer. the ONLY lady that always calls back and follows up is someone in accounts. She helped us trace the funds. She told us write to the ASSIST email as they wil respond within 48 hr ???? NOTHING... I WANT MY MONEY BACK HAD ENOUGH. **** about debit orders, said one thing and took off double and I have th emails to prove it.</p> <p>Shoereen</p>