DM
Derek M

1 reviews | Active since Aug 2011

05 Sept 2016, 07:51

Outrageous Levy increases again

<p> How can the Holiday Club justify levy increases of more than 13% year on year for the last 3 years. All other 'businesses' have to trim and do things better and cheaper bring down cost but Holiday Club obviously are not.</p> <p>Owners must have some avenue to dispute these outrageous increases? </p>

0
Replies (4)
The Holiday Club
The Holiday Club's reply05 Sept 2016, 08:47
Official

Good day Derek,

Thank you for bringing your concerns to our attention.

Our mission at The Holiday Club has always been to provide quality accommodation with exceptional service to all our members.

It must be appreciated that with the escalating cost of living overall, increases in the Membership and Reservation fees are unavoidable in order to maintain the resort and service excellence standards to which you have grown accustomed to.

A consultant will contact you by close of business today to discuss the matter further.

Kind Regards,

The Holiday Club

DM
Derek M's update05 Sept 2016, 09:05
Reviewer Update

Every one accepts increases, but no one is getting a 13% a year increase to cover 'cost of living' increases. Three years in a row, all Holiday Club is doing is forcing members to give back their points. It is now cheaper to book a holiday in December and pay per day than pay the levy.

The Holiday Club
The Holiday Club's reply05 Sept 2016, 15:28
Official

Good afternoon Derek,

We did attempt to contact you telephonically, however, we were unsuccessful. We have left a voice message on your cellphone and will continue trying to reach you.

Kind Regards,

The Holiday Club

The Holiday Club
The Holiday Club's reply07 Sept 2016, 08:14
Official

Good Day Derek,

We have attempted to contact you telephonically, however, have not been able to reach you. We have left another message on your cellphone.

Kindly provide us with an alternate contact telephone number or advise us when it would be a convenient time for us to contact you.

Regards,

The Holiday Club