Not caring for long term members

We have an unusual situation where we need to move a booking in January 2022. We supp**** letters from professionals to state the reason for the move. It is something beyond our control. We do not want the points back, as we know that is not possible. We are only asking for a move until the situation that is revealed in the letters have been resolved, but your inability to accommodate us for the FIRST time we ask of being a member for many tears is really shocking. If this is looking after long term members, then I do not want to see how you treat new members. Look in our history and see if we asked any favours in the last 15 years and you will see we did not!!!