jN
joanne N
1 reviews | Active since Nov 2014
28 Oct 2025, 12:00
Not all inclusive
Tried to make a booking for the blue marlin all inclusive as per holiday club website. Only to be told the booking is only for the accommodation and not the all inclusive. The description is on your website, your consultant Karen,was no help and it seems is unaware of what is on the website. If it’s not all inclusive then don’t use that as your description of the accommodation.
Helpful (0)
Replies (3)0
Replies (3)
The Holiday Club's replyOfficial
28 Oct 2025, 16:15Dear Joanne
Thank you for your review. We note your comments and confirm that our team has been trying to reach you to offer further clarity. We will continue to try and do so, alternatively, you are welcome to contact us directly on *** at a time that is convenient for you. Looking forward to assisting you further.
Kind Regards
The Holiday Club
Thank you for your review. We note your comments and confirm that our team has been trying to reach you to offer further clarity. We will continue to try and do so, alternatively, you are welcome to contact us directly on *** at a time that is convenient for you. Looking forward to assisting you further.
Kind Regards
The Holiday Club
The Holiday Club's reply28 Oct 2025, 16:15
Official
Dear Joanne
Thank you for your review. We note your comments and confirm that our team has been trying to reach you to offer further clarity. We will continue to try and do so, alternatively, you are welcome to contact us directly on *** at a time that is convenient for you. Looking forward to assisting you further.
Kind Regards
The Holiday Club
Thank you for your review. We note your comments and confirm that our team has been trying to reach you to offer further clarity. We will continue to try and do so, alternatively, you are welcome to contact us directly on *** at a time that is convenient for you. Looking forward to assisting you further.
Kind Regards
The Holiday Club
jN
joanne N's updateReviewer Update
28 Oct 2025, 16:48Good day, your team has access to my email to send through a written response. The fact that it was stated as an all inclusive then changed to it being an exchange now when you are being called out on discrepancies.
Reeks of covering up your statement.
Should your team like to contact me, they can do so via email.
Reeks of covering up your statement.
Should your team like to contact me, they can do so via email.
jN
joanne N's update28 Oct 2025, 16:48
Reviewer Update
Good day, your team has access to my email to send through a written response. The fact that it was stated as an all inclusive then changed to it being an exchange now when you are being called out on discrepancies.
Reeks of covering up your statement.
Should your team like to contact me, they can do so via email.
Reeks of covering up your statement.
Should your team like to contact me, they can do so via email.
The Holiday Club's replyOfficial
31 Oct 2025, 12:07Dear Joanne
Thank you for your feedback. We would like to confirm that we have since sent written correspondence to your email address regarding this matter. We hope this provides clarity on the concerns you have raised and are always here to assist should you have any further queries.
Kind Regards
The Holiday Club
Thank you for your feedback. We would like to confirm that we have since sent written correspondence to your email address regarding this matter. We hope this provides clarity on the concerns you have raised and are always here to assist should you have any further queries.
Kind Regards
The Holiday Club
The Holiday Club's reply31 Oct 2025, 12:07
Official
Dear Joanne
Thank you for your feedback. We would like to confirm that we have since sent written correspondence to your email address regarding this matter. We hope this provides clarity on the concerns you have raised and are always here to assist should you have any further queries.
Kind Regards
The Holiday Club
Thank you for your feedback. We would like to confirm that we have since sent written correspondence to your email address regarding this matter. We hope this provides clarity on the concerns you have raised and are always here to assist should you have any further queries.
Kind Regards
The Holiday Club