NON-EXISTING... TERRIBLE SERVICE FROM THE HOLIDAY CLUB!!!

<p>We "upgraded" because we are VIP clients - according to The Holiday Club - in December 2015. Lots of promises were made by the consultant, including "hundreds of more available accommodation in South Africa and abroad" as we also joined RCI and iExchange... We purchased 20 more points, which cost us a lot of money. From the word "go" we had problems with this particular consultant, which I brought under the attention of The Holiday Club via e-mail on 10 July 2016. Two other consultants were appointed to me and they assured me that they will find accommodation at one of the seven resorts I requested during January/February/March 2017. THUS OUT OF SEASON. I followed them up from time to time (the one actually admitted twice that she forgot about me...!!) Eventually I found my own accommodation in November 2016 (for January 2017). When I confronted these consultants about the fact that I had to look for and find my own accommodation, they could not answer me... I e-mailed MR JOHN BEEKMAN - Managing Director of The Beekman Group on 12 November 2016, complaining about the lack of service and the forever non-availability at resorts. I confirmed receipt of this e-mail with his P/A, Madelein Zandberg. Judy Pousson called me on 23 November to discuss the complaint with me. She said that she would come back to me within a day or two... It is 4 months later. I still have not received another call from Judy Pousson. MY COMPLAINT WAS E-MAILED TO MR JOHN BEEKMAN. I HAVE NOT RECEIVED AN ACKNOWLEDGEMENT, CALL OR ANY FORM OF COMMUNICATION FROM HIM OR HIS P/A. In The Holiday Club magazine, Private Edition 2017, on page 12 they promise: "WE WILL GO OUT OF OUR WAY TO MEET YOUR EVERY NEED, ENDEAVOURING AT ALL TIMES TO...". Sorry to say but I have not experienced any of these promises...</p>