non existing service

PLPTN242773. It is in the name of Celeste Geldenhuis, my lawfully wedded wify

The problem persist. I sent Holiday Club an email after they said they will follow up. All they do is contact my wife, the member, and say they are following up on the complaint. She says we can't make an online booking, to which they dont have an answer. When I log a work order complaint on the system, they do exactly the same. When asked if they can do the booking for us, we are told we must do it online. And then they say on the work order that the complaint was "solved". Hopeless is an understatement. I even sent copies of the print out that shows availability but when we book it says somebody else booked. But it stays available on the resort schedule. Now I ask u?