CP
Carika P
1 reviews | Active since Sept 2023
03 Sept 2023, 11:09
Noise complaint and unit maintenance
What a horrible weekend at Seasons Golf Spa resort. They reinforce to keep noise down on the website, when you check in and to respect the other units but complaint after complaint nothing gets done. People play loud music from before 8am on a Sunday morning and carried on till after 2am on rhe Friday/ Saturday monrong....and security and reception does nothing they rather join in the party. It's really the worst experience ever. The units are dirty and not well maintained. House keeping only arrived late afternoon Worst holiday club resort I've ever experienced
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Replies (1)
The Holiday Club's replyOfficial
04 Sept 2023, 09:49Dear Carika
Thank you for taking the time to leave us a review. We would like to express our sincere apologies for the less than satisfactory experience you had during your stay at Seasons Golf, Leisure and Spa.
Thank you for taking the time to leave us a review. We would like to express our sincere apologies for the less than satisfactory experience you had during your stay at Seasons Golf, Leisure and Spa.
Your feedback is invaluable to us, and we are deeply concerned to hear about the issues you encountered during your visit.
We want to extend our gratitude for bringing these concerns to our attention, as it allows us to address them promptly with the resort and make necessary improvements to ensure a more enjoyable experience for all our valued members. It is disheartening to learn that your experience did not align with the high standards we strive to maintain.
Regarding the noise disturbances, we understand the importance of a peaceful environment and the need for all guests to respect each other's tranquillity. We take this matter very seriously, and we apologise for any inconvenience caused by the disruptive behaviour you witnessed. Rest assured that we will be discussing this with the management team at the resort to reinforce our commitment to maintaining a serene atmosphere.
In regard to the cleanliness and maintenance issues you mentioned, we are equally concerned. We will look into the cleanliness and maintenance of the units to rectify these issues promptly.
We also want to emphasise that we encourage our guests to contact our Head Office whenever they experience any discomfort during their stay. Your feedback enables us to intervene and take immediate action to address the situation, ultimately improving the overall guest experience.
We value your membership, and are committed to making the necessary improvements to ensure your future stays are nothing short of exceptional.
If you would like to discuss your experience further or if there is anything else you would like to share, please feel free to contact our Member Services Department.
Wishing you a lovely day further.
We want to extend our gratitude for bringing these concerns to our attention, as it allows us to address them promptly with the resort and make necessary improvements to ensure a more enjoyable experience for all our valued members. It is disheartening to learn that your experience did not align with the high standards we strive to maintain.
Regarding the noise disturbances, we understand the importance of a peaceful environment and the need for all guests to respect each other's tranquillity. We take this matter very seriously, and we apologise for any inconvenience caused by the disruptive behaviour you witnessed. Rest assured that we will be discussing this with the management team at the resort to reinforce our commitment to maintaining a serene atmosphere.
In regard to the cleanliness and maintenance issues you mentioned, we are equally concerned. We will look into the cleanliness and maintenance of the units to rectify these issues promptly.
We also want to emphasise that we encourage our guests to contact our Head Office whenever they experience any discomfort during their stay. Your feedback enables us to intervene and take immediate action to address the situation, ultimately improving the overall guest experience.
We value your membership, and are committed to making the necessary improvements to ensure your future stays are nothing short of exceptional.
If you would like to discuss your experience further or if there is anything else you would like to share, please feel free to contact our Member Services Department.
Wishing you a lovely day further.
Kind Regards
The Holiday Club
The Holiday Club's reply04 Sept 2023, 09:49
Official
Dear Carika
Thank you for taking the time to leave us a review. We would like to express our sincere apologies for the less than satisfactory experience you had during your stay at Seasons Golf, Leisure and Spa.
Thank you for taking the time to leave us a review. We would like to express our sincere apologies for the less than satisfactory experience you had during your stay at Seasons Golf, Leisure and Spa.
Your feedback is invaluable to us, and we are deeply concerned to hear about the issues you encountered during your visit.
We want to extend our gratitude for bringing these concerns to our attention, as it allows us to address them promptly with the resort and make necessary improvements to ensure a more enjoyable experience for all our valued members. It is disheartening to learn that your experience did not align with the high standards we strive to maintain.
Regarding the noise disturbances, we understand the importance of a peaceful environment and the need for all guests to respect each other's tranquillity. We take this matter very seriously, and we apologise for any inconvenience caused by the disruptive behaviour you witnessed. Rest assured that we will be discussing this with the management team at the resort to reinforce our commitment to maintaining a serene atmosphere.
In regard to the cleanliness and maintenance issues you mentioned, we are equally concerned. We will look into the cleanliness and maintenance of the units to rectify these issues promptly.
We also want to emphasise that we encourage our guests to contact our Head Office whenever they experience any discomfort during their stay. Your feedback enables us to intervene and take immediate action to address the situation, ultimately improving the overall guest experience.
We value your membership, and are committed to making the necessary improvements to ensure your future stays are nothing short of exceptional.
If you would like to discuss your experience further or if there is anything else you would like to share, please feel free to contact our Member Services Department.
Wishing you a lovely day further.
We want to extend our gratitude for bringing these concerns to our attention, as it allows us to address them promptly with the resort and make necessary improvements to ensure a more enjoyable experience for all our valued members. It is disheartening to learn that your experience did not align with the high standards we strive to maintain.
Regarding the noise disturbances, we understand the importance of a peaceful environment and the need for all guests to respect each other's tranquillity. We take this matter very seriously, and we apologise for any inconvenience caused by the disruptive behaviour you witnessed. Rest assured that we will be discussing this with the management team at the resort to reinforce our commitment to maintaining a serene atmosphere.
In regard to the cleanliness and maintenance issues you mentioned, we are equally concerned. We will look into the cleanliness and maintenance of the units to rectify these issues promptly.
We also want to emphasise that we encourage our guests to contact our Head Office whenever they experience any discomfort during their stay. Your feedback enables us to intervene and take immediate action to address the situation, ultimately improving the overall guest experience.
We value your membership, and are committed to making the necessary improvements to ensure your future stays are nothing short of exceptional.
If you would like to discuss your experience further or if there is anything else you would like to share, please feel free to contact our Member Services Department.
Wishing you a lovely day further.
Kind Regards
The Holiday Club