fF
freese F

1 reviews | Active since Oct 2016

14 Oct 2016, 09:50

No value for money anymore

<p>Two years ago we wanted to book a holiday which would have cost us over R15,000 if we used our Holiday Club points for a week during school holidays. We ended up booking the exact same holiday resort elsewhere for R5,300.</p> <p>We used to often go away for weekends by utilising the 'bonus breaks' which discounted the holiday/ weekend by up to 60% depending on how close to the date you booked.</p> <p>These days you get a measily 10% discount as 'bonus breaks'.</p> <p>Our monthly levy also increased by a whopping 70% from last year which means I'm paying over R11,000 to MAYBE get a weekend away at a not-so-nice resort. Yes, we only have 16 points, it has served us well so far but we actually cannot use it anymore due to the massive increase in levy & the change in bonus breaks.</p> <p>Not only has the levies increased, but the points allocated to the weeks have also increased!</p> <p>Really, Holiday Club, I can take my yearly levy and take my family on a decent holiday, not just for a weekend away.</p>

0
Replies (2)
The Holiday Club
The Holiday Club's reply14 Oct 2016, 10:30
Official

Good day Marcia

Thank you for bringing your concerns to our attention.

We still offer Bargain Breaks at various low demand periods of the year. These are sent out to all members in our Last Minute newsletter.

It must be appreciated that with the escalating cost of living overall, increases in the Membership and Reservation fees are unavoidable in order to maintain the resort and service excellence standards to which you have grown accustomed to.

We confirm the increase in your Membership and Reservation fees from 2015 to 2016 was 10.3%.

A consultant will contact you to assist further.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply14 Oct 2016, 16:00
Official

Good day Marcia

We contacted you on your cell, however, you were not available. We left a message for you.

Please advise a convenient time to contact you.

Warm Regards

The Holiday Club