SP
Sama P

1 reviews | Active since Oct 2014

13 Nov 2018, 08:32

NO SERVICE *********** BUNCH

We signed up with Christel Barnett sales manager for holiday club. We completed debit order forms and months later we get a letter telling us we are in arrears. My husband and I called Lizzette who was not available and left a message for her to call she didn't bother returning the call. We emailed Christel no response. To say I am angry and fuming is an under statement. So we pay the R140 they threatening to black list us for then my husband spoke to Lizette Monday 12 November. I get in this morning to get another letter of demand, call her she tells me she did request it she doesn't know. So I must sit back while we get black listed and trust that Lizette who tells me she doesn't know will sort this out. I am fuming and at this stage want to get rid of this cause the whole company is ***********!!!!!! I will be putting my experience on all social media platforms!

0
Replies (1)
The Holiday Club
The Holiday Club's reply13 Nov 2018, 09:46
Official
Good morning Sama
Thank you for your post. Unfortunately , like with everything in life, we all experience occasions where errors occur or things go wrong! We humbly apologize for the error that occurred in the allocation of your payment made on 9/11/2018. 
 Our Collections department will allocate the payment to the correct account and provide you with an updated statement. Please ignore our correspondence dated 13/11/2018. This is an automated letter that was queued to go out prior to your discussion with Lizette. We have made arrangements with Mr Petje to institute a debit order at a later stage and that he will continue to make cash deposits until such time.

Regards
The Holiday Club