MP
Marilize P
1 reviews | Active since Dec 2021
14 Sept 2022, 09:09
No responce to cancelling membership
They just don't respond to emails sent to them. I would like to cancel my membership. I cannot even give my points away. I can never get a booking at a place I would like at a time that would suite me, leading to my points expiring The yearly membership fee exceeds the private booking costs.
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Replies (2)
The Holiday Club's replyOfficial
14 Sept 2022, 10:59Dear Marilize
We acknowledge your review and apologize for the delay.
It is indeed sad to note your comment, as we see that your family has enjoyed a number of wonderful holidays with us. With a selection of our resorts being favourites among Members, they do tend to get booked quite fast and we always advise that bookings should ideally be made in advance to secure one's desired accommodation.
Please be assured that we have highlighted your concern on priority and are happy to advise that our Consultant is in communication with the account holder to assist with this.
Kind regards
The Holiday Club
The Holiday Club
The Holiday Club's reply14 Sept 2022, 10:59
Official
Dear Marilize
We acknowledge your review and apologize for the delay.
It is indeed sad to note your comment, as we see that your family has enjoyed a number of wonderful holidays with us. With a selection of our resorts being favourites among Members, they do tend to get booked quite fast and we always advise that bookings should ideally be made in advance to secure one's desired accommodation.
Please be assured that we have highlighted your concern on priority and are happy to advise that our Consultant is in communication with the account holder to assist with this.
Kind regards
The Holiday Club
The Holiday Club
MP
Marilize P's updateReviewer Update
14 Sept 2022, 11:08Thank you The Holliday club has contacted us. Hopefully all will be resolved soon. I will update once all is done.
MP
Marilize P's update14 Sept 2022, 11:08
Reviewer Update
Thank you The Holliday club has contacted us. Hopefully all will be resolved soon. I will update once all is done.